COVID-19 FAQs

We are delighted that all areas of our hotel are fully open and would like to say a big thank you for all the support you have shown us.

Whilst many visible signs of our safety measures have now been removed, we want you to feel reassured that your safety and our team member's safety are of utmost importance.

We continue to operate in a very safe way – a way which has become the new normal for us and we continue to follow the government guidelines which can be seen here.

Other key things you might want to know in relation to how we are currently operating are:

Safety Guide

Here is a one-page guide to extra safety measures we have in place.

External Accreditations

We're Good To Go

We're really proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make Cottons safe for our team and guests.

AA COVID-19 Confident

We’re also really proud to have been accredited COVID-19 Confident by the AA – another independent assessment of the safety measures we have in place.

Face Coverings

We are providing all our team members with the option of wearing a face covering or visor should they choose to wear one. Whilst it is no longer a legal requirement for our guests to wear a face-covering in public areas we ask that you continue to respect others personal space and wear a face-covering where you feel necessary i.e. in busy areas.

Dining With Us

Please pre-book a table in the restaurant ahead of your visit so we can try and ensure you a time that suits.

Spa Facilities & Treatments

We will continue to follow government guidance ensuring risk assessments and staff training are completed. Whilst we have increased the capacity of our gym and pool hall, please pre-book your visit to these areas ahead of your stay so we can try and accommodate you at your chosen time. For treatments, our therapist will continue to wear a face covering and will also take your temperature ahead of starting as an extra safety measure for both yourself and our therapist.

AA COVID Confident | Rated Trips